Welcome to CLGW
Kennett Board of Public Works
New bill design
CLGW utility bills now have a new look and more information to provide our customers with a better experience. Utility and billing information is provided on the front and back side of the bill. You will find graphs showing your utility usage history and more detailed announcements from CLGW. The bills will no longer arrive in the signature yellow envelope that we have all grown accustomed to, so be sure not to overlook the bill among your other mail. The bills will also begin arriving 1-2 days earlier than when you currently receive them. If you have any questions about the new layout please contact a Customer Service Representative at 573-888-5366.
New rates go into effect with January statements
Beginning with utility statements received after January 1, 2015, you will notice an adjustment to the current rates for the various utilities provided by City Light Gas & Water (CLGW).
This adjustment will enable CLGW to continue to provide you with the utility services you need to keep your family happy, healthy, and safe; while also enabling us to provide CLGW employees with the required tools and equipment needed to ensure they are able to maintain a safe working environment and return home to their families each evening.
As some of you may be aware, we have systems in service that are over 100-years-old and are still operational. These systems are in need of maintenance and/or replacement that may seem expensive, but the cost is still less than the potential outcomes that could result if the issues are not remedied. Along with maintenance to the aging infrastructure, many of the departments are using tools and equipment that have become obsolete or outdated.
In order to ensure that the systems and employees continue to operate safely and efficiently, following this adjustment, rates will be reassessed on an annual basis. As always, CLGW's mission is to provide the best possible service at the lowest possible price.
For your benefit, we have developed a simple Rate Adjustment Calculator, below, to better give you an idea of how your bill will be affected. Simply input your usage numbers from your current bill to see the estimated adjustments.
SCAM ALERT: We have received word that customers may be receiving a text message stating that your utility bill is due and if you do not make a payment your utilities will be disconnected. CLGW will never contact you by text message.
OFFICE UNDER CONSTRUCTION
To provide a better customer experience and a safer work environment for our employees the CLGW business office is being remodeled. During construction customers may use the drive-thru window to conduct business regardless if you have your bill with you or not. We thank you for your patience as we work to better serve you.
UNCLAIMED PROPERTY REPORT
Click the link to review the Unclaimed Property Report.
UNCLAIMED PROPERTY REPORT
LEVELIZED BILLING AVAILABLE AT CLGW
Starting May 1, 2014 CLGW will offer Levelized Billing to its customers. We will use your past 12 months usage to calculate your monthly payment and add 5% to help cover the possibility of higher bills due to extreme weather. Customers will be required to "true up" at the end of each year, which means we will write you a check for any overpayments or bill for underpayment. In order to qualify for equal pay, customers must meet the following requirements:
• Must be a customer for a year at the same location.
• Not more than two payments past the due date in the last 12 months
• No returned checks in the last 12 months
• No non-pay disconnect in the last 12 months
• Must set up auto-payment via ACH, Debit or Credit Cards
If you have any questions, call our office at 573-888-5366.
NOW ACCEPTING CREDIT/DEBIT CARDS
CLGW now accepts Visa, MasterCard and Discover Credit and Debit cards. You can pay with a check or credit/debit card online, in the office, at the drive thru and over the phone.
Signup for ACH payments or paperless billing in the CLGW office for a chance to win a $50 utility bill credit. One winner will be drawn each month.
Your CLGW bill will now be delayed 4-5 days each billing cycle due to changes in the postal service. You can view and pay your bill any time on the website. You can also have your account setup to have payments automatically withdrawn from your bank account with ACH payments. To setup ACH payments please call our Customer Service Representatives at 888-5366 or stop by the office at 303 S. Anthony Street.
We appreciate your assistance as we adapt to the changes in the delivery of our bills.
WATER LINE INSURANCE
Several customers have reported receiving water line insurance offers. We want all our customers to know that this is not associated with CLGW. Please discuss this offer with your insurance agent.
2014 KENNETT BOARD OF PUBLIC WORKS
Board of Public Works Directors: (L to R) Bob Green-President, Dr. Steve Pu-Member, John Robertson-Vice President, and Charles B. Brown-Secretary
Text Alerts from DDD
CLGW will send out text alerts from the DDD sponsored by First National Bank. To sign-up to receive them click here.
CLGW Crews At Work